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FAQs

you're kind of like Full Circle, Right?

This is the number one question we get asked. While we do offer produce boxes delivered to drop sites like Full Circle, unlike them, we focus on local, Alaska grown products. Full Circle sources little to no Alaskan products in their boxes. They are more of a grocery service than a local Farm Share.

 

Being based out of Washington, some of their products may be "local" to them, but not to us. To us, local is a product grown or raised in Alaska. Check out Our Farmers page to learn more about some of the local Alaskan farms we work with. 

What if I'll be out of town?

 

No problem! You have unlimited delivery "skips" that you can use if you aren't able to pickup your order. A skip means you will not get a box or be charged anything for that week. You can easily schedule these by logging into your account and going to Upcoming Deliveries. You can also "reschedule" if you would prefer to pickup your Farm Share another week.

You are always welcome to have someone else pick your box up for you if you cannot make a delivery.

What if I forget to pick up my box?

 

Not to worry! All boxes are left at the pickup locations overnight, until noon the following day. So you can always swing by the next morning, depending on hours of operation at your location.

 

If you're not able to do that, not a problem! We pick up leftover boxes the following afternoon and bring them to our warehouse where you can pickup that evening or the following day. We will send you an email reminder with all the details.

 

PLEASE NOTE, we cannot guarantee product quality after the designated pick-up time. 

 

All unclaimed boxes will be donated to Bean's Cafe or other good cause if we do not hear from you within two days. 

Can I choose what products go in my box? 

Yes! We are now offering fully customizable shares! Once you sign up for a Farm Share, you’ll be asked to set your preferences by rating all the products we offer on a scale of “Not for me” to “I love it.” Your share will be built based on those preferences and what is in season.

Prior to each delivery, you’ll have from 4:30pm Friday - 9pm Sunday to make changes to your share. You can swap out produce for other available produce and add on other products, like meat, seafood, milk, eggs and other grocery items.

 

Products will vary from week to week based on seasonality and availability. Don’t worry, if you love the surprise of not knowing what is in your share, you can simply skip setting preferences and/or customizing and we’ll create a farmer’s choice share for you! 

How do I order other farm products like meat, MILK & eggs?

We will be offering all of our meat, seafood, milk, eggs and pantry items as extra "add-on" products. This means they can be added each week during your box customization period, depending on availability.

We also offer several of these as subscription share options, which ensure you get first dibs. You can purchase these when you signup for your Farm Share. If you've already signed up and would like to add one of these shares, please get in touch. 

We also offer turkeys for the holiday season which are available via pre-order in the fall.

What are your refund & cancellation policies?

 

We encourage you to purchase a Farm Share with the intention of seasonal commitment, but ultimately we want you to be happy with your experience. If it is just not working for you we will be happy to cancel your subscription at any time and refund you for any undelivered boxes. We require a one week notice for all cancellations. 

We are committed to quality products. If you are unsatisfied with the quality of any of the products in your box, please let us know within 48 hours. We will be happy to provide you with a credit or refund for the value of that item. 

Are your products organic?

It's a mix. An estimated 40% of the produce in our Farm Shares is from organic farmers. While we try to source as much organic as possible, there is simply not enough supply in the state to fulfill everything we need. We continue developing relationships with more & more small farmers to further increase that percentage.

That said, because we have fewer pests and no large mono-crop farms, even our "conventional" growers are using fewer pesticides than conventional growers in the lower-48 and beyond (in some cases none). 

 

A note on organic: When we say organic, we mean farmers who are using eco-friendly growing methods--there are very few Alaska farmers that are actually "certified USDA organic." But our local organic growers, certified or not, are usually going above and beyond those regulations required by the USDA.