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FAQs

you're kind of like Full Circle, Right?

This is the number one question we get asked. While we do offer produce boxes delivered to drop sites like Full Circle, unlike them, we use 100% local, Alaska grown products. Full Circle sources little to no Alaskan products in their boxes. They are more of a grocery service than a local Farm Share.

 

Being based out of Washington, some of their products may be "local" to them, but not to us. To us, local is a product grown or raised in Alaska. Check out Our Farmers page to learn more about some of the local Alaskan farms we work with. 

What if I'll be out of town?

 

No problem! You will have three delivery holds per season that you can use for pre-scheduled absences. A hold means you will not get a box or be charged anything for that week. You can easily schedule holds by logging into your account. If you paid in full, you will receive a refund via your original method of payment. Holds must be placed at least one week in advance.

You are always welcome to have someone else pick your box up for you if you cannot make a delivery.

What if I forget to pick up my box?

 

Not to worry! If you forget to pick up your box please contact us as soon as possible and we will do our best to make arrangements to get it to you--they can often be picked up at our warehouse in Spenard. We pick up any leftover boxes the following afternoon and bring them to our warehouse. We want everyone to get their order, so we will notify you if you forgot your box. We do not guarantee product quality after the designated pick-up cut-off.

 

All unclaimed boxes will be donated to Bean's Cafe or other good cause the following week.

Can I choose what products go in my box? 

Yes! We are now offering fully customizable shares! Once you sign up for a share, you’ll be asked to set your preferences by rating all the products we offer on a scale of “Not for me” to “I love it.” Your share will be built based on those preferences and what is in season.

Prior to your delivery, you’ll also have at least a 24 hr window to swap out items (if you want) for other available products. Products will vary from week to week based on seasonality and availability. And don’t worry, if you love the surprise of not knowing what is in your share, you can simply skip setting preferences and/or customizing and we’ll create a farmer’s choice share for you! 

How do I order other farm products like meat & eggs?

We will be offering all of our meat, seafood, and pantry items as extra add-on products. They can be added each week as needed during your box customization period.

Eggs can be purchased as a subscription add-on share when you sign up for your produce share. A limited supply will also be offered as extra add-ons throughout the season, depending on availability.

We also offer turkeys for the holiday season which are available via pre-order in the fall.

What are your refund & cancellation policies?

We want you to be happy. If you are unsatisfied with the quality of any of the products in your box, please let us know immediately. We will be happy to provide you with a credit or refund for the value of that item. Or provide you with a replacement item in your next box. Please let us know about any issues with product quality as soon as you can. 

 

We encourage you to purchase a Farm Share with the intention of seasonal commitment, but ultimately we want you to be happy with your experience. If it is just not working for you we will be happy to cancel your subscription at any time and refund you for any undelivered boxes. We require a one week notice for all cancellations. 

Are your products organic?

Many are, but some aren't. An estimated 70% of our produce is from organic farmers. While we try to source as much organic as possible there is simply not enough supply in the state to fulfill everything we need. We continue developing relationships with more & more small farmers to further increase that percentage.

That said, because we have fewer pests and no large mono-crop farms, even our "conventional" growers are using fewer pesticides than conventional growers in the lower-48 and beyond. 

 

A note on organic: When we say organic, we mean farmers who are using eco-friendly growing methods--there are very few Alaska farmers that are actually "certified USDA organic." But our local organic growers, certified or not, are usually going above and beyond those regulations required by the USDA.